Most-Asked Questions

We would like to thank you for participating in the Guildford Town Centre Rewards program this summer.

Effective October 31, 2018, you will no longer be able to earn or redeem Guildford Rewards at participating retailers.

Existing members will be able to continue earning Rewards until September 30, 2018, and redeem Rewards until October 31, 2018.
However, as of November 1, 2018, the Guildford Rewards program will be terminated and redeeming will unfortunately no longer be possible. So make sure to redeem and use those rewards before it is too late!

Thank you again for engaging with our program and stay tuned for more exciting promotions to come at our centre!
Guildford Town Centre

Pick up a card at Guildford Town Centre's Guest Services Kiosks located on the second level by Bath & Body Works. Find guest services on the map here.

Download the Android App or iOS App, or visit the web app. Then follow the in-app instructions, including entering your mobile number and linking your card.

Visit a participating store, then:
1. When paying tell the sales associate that you will be using your Guildford Rewards Card.
2. When it's time to pay swipe your Guildford Rewards card.
3. Pay remaining transaction balance via credit, debit, or cash.

Swipe your card at participating stores to earn rewards. Make sure you meet the conditions of the offer to earn rewards. You will only be able to earn rewards up until September 30, 2018 and will have until October 31, 2018 to spend your rewards.

Guildford Reward Dollars can be earned at participating stores with a valid offer available. To see which offers are available to you visit the Home page in the app.

You can view your balance on the home screen of the app or when logged in to guildfordrewards.com.

Before you redeem you must use the app to unlock your Guildford Reward Dollars. Once your Reward Dollars are unlocked you simply swipe your card before you pay at a participating store to redeem. Rewards are available 24 hours after being earned.

Getting Started

Guildford Rewards is a program that rewards shoppers for spending at participating stores. Shoppers must pick up a Guildford Rewards card from and link it to their account (via the mobile app or online) to participate.

Pick up a card at Guildford Town Centre's Guest Services Kiosks located on the second level by Bath & Body Works. Find guest services on the map here.

Download the Android App or iOS App, or visit the web app. Then follow the in-app instructions, including entering your mobile number and linking your card.

To link your card you can scan the QR code on the back of your card using your phone's camera (iOS or Android only) or you can enter the 7-digit card code found on the back of the card.

Your account is required to link your Guildford Rewards Card and track all your transactions in participating stores to earn Guildford Rewards Dollars.

Visit a participating store, then:
• Swipe your Guildford Rewards card before you pay
• Pay remaining transaction balance via credit, debit, or cash

No, the program is completely free to join. There are zero costs or fees for being a Guildford Rewards member.

To sign up you need a Guildford Rewards Card and a mobile phone. First, pick up your card, then link it to your mobile phone number. You'll receive an SMS validation code. To participate in Guildofrd Rewards you can either use your smartphone and dowload the Guildford Rewards iOS app or Android app, or connect online here.

No, you do not have to be a Canadian resident to join this program. Residents of any country with a mobile phone and valid phone number that can receive SMS text messages are elligible to participate. Minimum age to participate in program is 19.

Earning Rewards

Swipe your card at participating stores to earn rewards. Make sure you meet the conditions of the offer to earn rewards.

Guildford Reward Dollars can be earned at participating stores with a valid offer available. To see which offers are available to you visit the Home page in the app.

You can view your balance on the home screen of the app or when logged in to guildfordrewards.com.

Guildford Reward Dollars take up to 24 hours after they are earned before they can be redeemed. To see if you have Guildford Reward Dollars pending, view your Rewards. If it has been greater than 24 hours and you have not received your Reward Dollars yet, please contact support.

Yes, Guildford Reward Dollars are promotional vouchers that can have unique expiry dates based on the offer from which they were earned. You will be notified via push notification or SMS at least one week before your Reward Dollars expire. Guildford Rewards are promotional offers that have expiry dates associated with each offer. You can view the expiry date in the details associated with each offer in the app.

No, you only earn rewards if there is an offer associate with the participating retailer.Please check the Guildford Rewards app or go online (at https://rewards.guildfordtowncentre.com) to see all offers available to you.

At some participating stores, your rewards card may decline due to how the payment terminal is set up to process the rewards card.Rewards are still working as expected. The salesperson should know that you will swipe your rewards card and then make your payment, as normal, after your card declines. You will always receive a communication (sms, push notification, etc.) after your purchase confirming the success of your transaction, even when there is a decline.

At some participating stores, the payment terminals will ask your card to partially authorize for 2 cents. When this happens, you should always select ‘Yes’. This verifies the swipe of your card and sends the transaction information to us so that we can be sure you get any applicable rewards. You will never be charged for this 2 cents.

Redeeming Rewards

To unlock your Guildford Reward Dollars sign in to the app, navigate to the home screen, and tap the "Unlock My Guildford Rewards" button. Once your Reward Dollars are unlocked they can be redeemed. Reward Dollars cannot be unlocked until 24 hours after they are earned.

Before you redeem you must use the app to unlock your Guildford Reward Dollars. Once your Reward Dollars are unlocked you simply swipe your card at a participating store as you would a credit card, to redeem.

Guildford Reward Dollars can be redeemed at any participating store.

My Account and Card

First of all don't worry, your rewards are safe and sound on your account. To add a new card:

  1. Go to the Guest Services Kiosks and pick up a new card.
  2. Deactivate your old card via the mobile App or online in the Card Manager section.
  3. Link your new card.

No, you can only have one Guildford Rewards card linked to your account. If you lose your card you can simply add a new card to your account.

No, once a card has been linked to an account it will only work with that account. If is removed it is automatically deactivated.

Log into the app and modify your Profile. To find it in the app tap More > Settings > Profile.

If your mobile number changes, please contact support to have it updated. You cannot change your mobile number yourself to prevent risk of someone taking over your account.

To change your settings visit the Notification Preferences page. To find it in the app tap More > Settings > Notification Preferences.

No, technically your Guildford Reward Dollars are stored on your account and can be redeemed using your card. If you lose your card just make sure your Reward Dollars are locked in the app so they cannot be used. Once you acquire a new card from guest services you can then unlock your rewards in the app and then redeem your Reward Dollars using your new card.